FAQ

Frequently Asked Questions (FAQ)

We process all orders within 1–3 business days.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs clearance, weather, holidays, or carrier delays.

Yes!

We proudly ship to the United States, most European countries, and many other international destinations.

Shipping options available for your country will be displayed during checkout.

After your order has been shipped, tracking information may take 24–72 hours to appear in the carrier's system.

This is completely normal, especially for international shipments.

If your tracking has not updated after 5 business days, please contact us and we'll be happy to assist.

Each product page clearly lists exactly what is included in your purchase.

Some dolls include clothing and accessories, while others may only include selected items.

Please read the product description carefully before placing your order.

If you are unsure about what's included, feel free to contact us before purchasing.

We accept returns within 30 days after delivery.

To request a return:

Please note:

Items must be unused and in their original packaging.
Buyers are responsible for return shipping costs unless the item arrives damaged or incorrect.

We photograph every product as accurately as possible.

However, slight differences may occur due to:

These small variations are normal and do not affect the quality of the product.

We're always happy to help!

Email: shadowmakerwork@gmail.com

We usually reply within 24 hours.