Shipping policy

Shipping Policy

Thank you for shopping with ShadowMaker Work.

We ship orders from Madrid, Spain.

Orders are usually processed within 1–3 business days after payment is received.

During busy periods, processing times may be slightly longer.

We currently ship to selected international destinations, including:

Estimated delivery times may vary depending on the destination and shipping carrier.

Typical delivery estimates are:

Please note that delivery times are estimates only and may be affected by customs, holidays, weather, or carrier delays.

When available, tracking information will be provided after your order has been shipped.

Tracking updates may take 24–72 hours to appear in the carrier’s system.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance.

Please make sure your shipping address is correct before placing your order.

If an order is returned due to an incorrect or incomplete address provided by the customer, the original shipping cost is non-refundable.

If your package is significantly delayed, please contact us at:

If the shipping carrier officially confirms that the package is lost, we will offer either a replacement or a refund.

For shipping questions, please contact us at: